Use of Information
We use your personally identifying information to identify you as a user
of the site and to assist and speed the completion of transactions on
the site. We may use your email address to contact you directly
regarding services or products that we believe may be of interest to
you. We do not share your personal information with third parties for
We reserve the right to reject any order that in our sole discretion is
made in bad faith or violates any United States or Foreign rules,
regulations or taxes. It is a violation of the law
to place an order under a false name or with an invalid or unauthorized
credit card. We reserve the right to prosecute and
pursue any legal action, to the fullest extent permitted by law, against
any person who commits fraudulent activity on our website,
Currently we only offer UPS as a shipping option. For international
orders, please contact us
directly for more information. Please note that
shipping may vary from item to item. Saturday delivery is not available.
The posted shipping time frame is contingent upon credit
card approval and may be delayed should we experience authorization
difficulties. There may be occasional delays
beyond the posted shipping time. If your order is delayed beyond the
expected timeframe, we will notify you of the delay via e-mail. If you
wish to cancel your order as a result of a shipping delay you may do so
by contacting our Customer Service
Department. If you do not request cancellation the product will be
shipped as soon as possible. Whenever possible, we
will attempt to ship multiple items together to reduce shipping charges.
Please see the item page to determine if this is possible for your
order. All shipping prices are quoted in U.S.
dollars. No C.O.D. orders can be accepted.
We reserve the right to cancel an order or to issue a Return Merchandise
Authorization (RMA) for merchandise that is advertised in error, is
unexpectedly out of stock, does not conform to specifications, or was
shipped in error. No backordered item will be kept
open beyond 30 days without the consent of the customer. Once
an order has been placed, it cannot be cancelled unless the shipment is
delayed beyond the represented shipping time. If the ordered product(s)
does not ship within the represented time, we will honor any request for
cancellation received prior to the actual shipping date of the product(s).
We utilize highly reliable computer systems and Internet Service
Providers for the services provided over its web site. We will not be
responsible for system down time and other technical difficulties, or
orders that are not processed or accepted as a result of such systems.
Payment and Sales
We accept VISA, MasterCard, and American Express credit cards for all
purchases. All foreign (non-United States) are
payable by wire transfer or credit card, unless otherwise arranged. All
payments must be in US Dollars. Current billing addresses and phone
information must be included with every order. Sales
Tax will be charged as required by local laws. Payments may be sent by
Cheque offline (mailed) only.
Most products are covered under a manufacturer warranty. See the
respective product description for more details.
Products and Missing Parts
Contact us for defective products and missing parts and we will work
with you to resolve the problem. If required, you will need to submit a
Defective Product Service Request or a Missing Part Service Request to
obtain a replacement part or to receive an account credit.
You can check the status of your
shipment on the Orders, and Shipping page. If your shipment is overdue,
please contact our Customer Service
Email the Customer
Service Department directly within 7 days of receipt of your product
shipment for the following:
Product not as advertised
Wrong quantity shipped
Wrong item shipped
Incorrect shipping charge
returns may be subject to a 20% restocking
fee. Please include all peripherals with any return. This includes
software, manuals, cables, adapters, etc. Returns that do not include
all peripherals may be returned to the customer or charged on a per item
basis. All returns will be processed and fully
inspected after they arrive in our warehouse. Refused shipments will be
charged a 20% restocking fee plus all applicable shipping fees. All
returned products must have a Return Authorization Number on the outside
of the package. Packages without a Return Authorization Number will be
refused. Return Authorization Numbers can be obtained by contacting
Lasco International Group at (415) 668-3770 or firstname.lastname@example.org.
We are committed to working with you to ensure that every product under
warranty performs to the manufacturer's specifications. Manufacturer
warranties apply from date of shipment. Please check the respective
product description for warranty details and contact information. We do
not provide any warranty above and beyond that provided under the
respective manufacturer warranty. If you receive a
defective product, please contact us. In our experience, many problems
can be resolved with the assistance and technical expertise of the
manufacturer. If your problem has not been satisfactorily resolved or
the product has not been repaired to your satisfaction, we will make
every effort to resolve the product or service problem.
IN NO EVENT SHALL WE (LASCO
INTERNATIONAL GROUP) BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES RESULTING FROM THE USE OR
THE INABILITY TO USE THE SERVICES AND PRODUCTS PROVIDED THROUGH OUR WEB
SITE, OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES, INCLUDING,
BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, DAMAGES ARISING FROM OR
IN CONNECTION WITH LOST BUSINESS OPPORTUNITIES, BUSINESS INTERRUPTION OR
LOST BUSINESS PROFITS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. IN NO EVENT WILL OUR LIABILITY IN CONNECTION WITH OR
ARISING FROM THE SERVICES AND PRODUCTS PROVIDED THROUGH ITS WEB SITE
EXCEED THE FEES ACTUALLY RECEIVED FROM THE PARTY MAKING SUCH CLAIM.
We use industry-standard encryption methods to transmit your personal
registration information from your computer to ours across the Internet,
and we restrict access to any transactional portions of our site to
computers running web browsers that support Secure Socket Layer ("SSL")
protocol. To use this protection technology, you need to have an SSL-capable
browser, such as Netscape Navigator 4.5 or higher, Microsoft Internet
Explorer 4.5 or higher. These browsers will automatically activate the
technology when you log on to our site.
Please remember that you
play a valuable part in security as well. Your password to access our
site, which you select at registration, should never be shared with
anyone and should be changed frequently. And, after you have finished
using our site, you should log off and exit your browser so no
unauthorized persons can use our site with your name and account
information. Remember that any information you voluntarily disclose
on-line in any news or message postings, discussion groups or chat rooms
may be collected and used by others without your permission.
Furthermore, if you provide any information to parties who operate Web
sites that are linked to or from our site, different rules may apply to
their collection, use or disclosure of your personal information. We
encourage you to review these sites' policies before revealing any
sensitive or personal information.
Regardless of the
precautions taken by you or by us, "perfect security" does not
exist on the Internet. We cannot ensure or warrant the security of any
information you transmit to us, and you transmit such information at
your own risk.
Should you have any other questions or concerns you may contact
If you have any questions regarding our websites (www.lascointl.com,
please contact Lasco.